Our Fundraising Promise

FRSB - give with confidence

We are members of the Fundraising Standards Board (FRSB) self-regulatory scheme. The FRSB works to ensure that organisations raising money from the public do so honestly and properly.

We are committed to high standards

  • We do all we can to ensure that fundraisers and volunteers comply with this Promise.
  • We comply with the law, including those laws that apply to data protection, health and safety and the environment.

We are honest and open

  • We tell the truth and do not exaggerate.
  • We do what we say we are going to do.
  • We answer all reasonable questions about our fundraising activities and costs. Please contact us if you require further details.

We are clear

  • We are clear about who we are, what we do and how your gift is used.
  • We give a clear explanation of how you can make a gift and amend a regular commitment.

We are respectful

  • We respect the rights, dignity and privacy of our supporters and beneficiaries.
  • We will not put undue pressure on you to make a gift, and if you do not want to give or wish to cease giving, we will respect your decision.
  • If you tell us that you don't want us to contact you in a particular way we will not do so.

We are fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence.
  • We take care not to cause unreasonable nuisance or disruption.
We are accountable

  • If you are unhappy with anything we've done whilst fundraising, you can contact us to make a complaint.
  • We have a complaints procedure, which you can see by clicking here. If we cannot resolve your complaint, we accept the authority of the FRSB to make a final adjudication.
Partnership for Children, 26-27 Market Place, Kingston upon Thames, Surrey, KT1 1JH, England
Telephone : 00 44 (0) 20 8974 6004 - Registered Charity number: 1089810